Terms and Conditions

Terms and Conditions:

Payment conditions

To confirm your reservation a payment of 30% of the total fare must be paid, you will receive the payment link or invoice via email. The total fare should be completed at least 30 days before the departure. Should the trip be booked less than 30 days before the departure, the total fare must be paid at once in full. Payment amount is calculated according to the current exchange rate. The amount will be valid for the next 14 days. Should the payment not be completed within that period, a new payment amount will be calculated.

*Price changes. Should the exchange rate fluctuate with a 5% or higher amount before the payment is completed, the Cambodiajeep retains the right to recalculate the amount.

Cancellation Policy

Your cancellations must be indicated in written form to Cambodiajeep.com. The cancellation fee varies depending on how many days before the departure it was issued:

FIT (1-3 jeeps)
<24 hours before the tour starts =  50% of the total price will be charged.
>24 hours before the tour starts = no charge.

GIT (from 4 jeeps)

<24 hours before the tour starts = 100% of the total price will be charged.
<3 days before the tour starts = 50% of the total price will be charged.

4-14 days before the tour starts = 30% of the total price will be charged.

> 14 days = No charge

If the Ministry of Foreign Affairs gives negative travel advice, which in turn results in the traveler cancelling the trip, the travel agency will do everything they can to reduce the cancellation fee.

Accountability Travelers

The responsibility lies with the traveler to have a valid passport, visa, vaccinations and preventive medicine during the travel period, as required by the authorities of the visited countries. The information of those related subjects, to the best of our knowledge, are given by Cambodiajeep and is delivered as non-binding advice, therefore, you cannot derive any rights. Complaints need to be reported either written or by telephone to the Cambodiajeep.com

Accountability Travel Agency

Cambodiajeep.com, and service performers (tours, excursions, accommodations, restaurants, meals, transport) cannot be held responsible for accidents, injury, loss, damage, delays, or any discomfort that may occur such as defects or actions caused by the government or other civil authorities (war, mayhem, strikes, etc.), or other reasons beyond the control of Cambodiajeep.com. Cambodiajeep.com is not liable for any loss or additional costs in the occurrence of delays or time changes in planning or other causes. Cambodiajeep.com and their service providers retain their right to cancel or alter any trip in accordance to the legislation. Flights and hotels will only be confirmed after the payment has been completed. If the services aren’t available anymore, the planned services will be replaced with equivalent ones. Cambodiajeep.com is responsible for the performance of the travel services. The financial guarantee is Ministry of Tourism Cambodia in Phnom Penh.

Security of Personal Information

Cambodiajeep.com will do their best to protect your personal information. The personal information you provide will be used according to this policy. With the assistance of physical and electronic measures we will keep your information safe. Transfer of data via the internet or a data storage environment, however, cannot be 100% guaranteed. An absolute guarantee of the security of your personal information can, therefore, not be given. Cambodiajeep is not liable for instances that follow unauthorized breaches of personal information. We, Cambodiajeep.com is counting on you to report abnormal occurrences that may indicate breach of security. We collect your information to deliver the information that was asked for, to send messages via email, to analyse the demographic information of our clients, and to be able to contact you for a quality control test later.